Services

What we build

Clinical intake and telephony

Structured intake conducted over the phone or the web. Calls can be placed and received through a dedicated line so that recording, consent capture and transcription are part of the call itself rather than a separate step somebody has to remember. Answers land in a fixed question set, ready to be reviewed and exported.

Clinician review and sign-off workflows

Document pipelines that take machine-generated or submitted paperwork, evaluate it against explicit rules the organization controls, and route it: approved, declined, or held for a human. Where volume makes individual review impractical, we build sampling-based quality assurance — a random slice is reviewed in full, and a single failure sends the whole batch back for manual handling rather than quietly passing.

Systems integration and automation

Most of the waste in clinical administration is re-entry: the same record typed into a second portal because two systems were never designed to talk. We build the connective layer, including against systems that offer no formal integration path, and make the automation idempotent so that a retry after a timeout cannot double-apply anything.

Reporting and export

Per-record and bulk export in the formats the organization already uses, so that downstream reporting does not depend on anyone keeping a parallel spreadsheet.

How we work

Rules stay with the organization

Clinical and eligibility decision rules are configuration, not code we own. They are edited by the people accountable for them, versioned, and visible. Where a decision cannot be made confidently from the rules, the system holds the record for a human instead of guessing.

Determinism over inference

Where a decision carries clinical or financial consequence, we prefer explicit rules to statistical inference, so that every outcome can be explained after the fact by pointing at the rule that produced it.

Compliance posture

• Signed agreements before data moves. Every vendor in the path of protected health information has a business associate agreement in place first.
• Encrypted in transit and at rest, in private storage, with no public access to clinical data at any point.
• Minimum necessary by default. Role-based access so each person sees only the records their job actually requires.
• Retention limits that are enforced, not promised. Clinical artifacts are deleted on a schedule by the system itself.
• Auditable decisions. Who did what, when, and on what basis — recorded at the moment it happens.

Handover

Source code, infrastructure and credentials belong to the client. Engagements are written so that the organization can take the system elsewhere without renegotiating for access to its own data.